Refund policy

Every Flawsome piece is made to order and created especially for you.

Please read this policy carefully before placing an order.

Made to order

Each Flawsome piece is made especially for you. For this reason, we’re unable to accept returns or exchanges for change of mind, incorrect size selection, personal preference, or delivery delays outside estimated timeframes. We strongly recommend reviewing the size guide before placing your order.

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, misprinted, or incorrect, we will make it right. Please contact us within 7 days of delivery with clear photos of the issue. If approved, we’ll arrange a replacement or a refund.

Because each piece is produced individually, we can’t accept claims for minor colour or wash variations, differences caused by screen settings, normal wear and tear, or delays caused by carriers or customs.

How to contact us

To submit a claim, email us at vibe@theflawsometribe.com and include your order number, a short description of the issue, and clear photos. We’ll review your request and respond as quickly as possible.

Refunds

If approved, refunds are issued to the original payment method.

Processing times depend on your bank or payment provider.

Shipping fees are non-refundable.

Customs & Duties

International orders may be subject to customs fees, import duties, or local taxes.

These are not included in our prices and remain the responsibility of the customer.

Lost or Missing Packages

If tracking shows delivery but you haven’t received your order, please contact the carrier first.

If the issue remains unresolved, contact us and we will assist where possible.

Contact

For all returns and order concerns: vibe@theflawsometribe.com